Feedback & Complaints

Your voice matters. Whether something went brilliantly or did not go to plan, we want to hear about it.

Tell us what happened

Contact Wello & Co by email at hello@welloandco.com.au or phone 0499 080 097. Let us know what happened, what outcome you would like and the best way to contact you. You may ask someone you trust to support you in making a complaint.

What happens next?

We will listen respectfully, acknowledge your feedback, review the concern and explain the next steps and outcome as appropriate. We aim to handle complaints fairly and without disadvantage to the person raising them. If a concern involves services delivered by Home Made or another provider, we will explain the relevant escalation pathway and help you direct it appropriately.

Independent support

You can raise concerns about Australian Government-funded aged care directly with the Aged Care Quality and Safety Commission. You may also seek free, independent aged-care advocacy through the Older Persons Advocacy Network (OPAN).

Before publication: Confirm the complaint handling process and escalation responsibilities in the Wello & Co–Home Made agreement.